Remember that coupons cannot be combined with other coupons and cannot be used on Refurbished products. TECHNICAL SUPPORT AND INCIDENTS
Can I contact customer service?
In order for our customer service team to assess your case and provide you with all the information you need, you must respond to the following form indicating the reason for your query and adding all the required information. In this way we can help you and offer you a response that best suits your query.
I have written a message, when will I get a reply?
Our customer service team works to solve all your doubts and incidents, which is why they will contact you within the next 24 hours* to offer you a tailored response.
We remind you that the hours in which you We will attend is from Monday to Friday from 8:00 to 18:00.
Inquiries made during weekends and holidays will begin to be managed during the next corresponding business day.
*At certain times of the year the volume of requests and queries increases, so response times may be lengthened.
We remind you that the hours in which you We will attend is from Monday to Friday from 8:00 to 18:00.
Inquiries made during weekends and holidays will begin to be managed during the next corresponding business day.
*At certain times of the year the volume of requests and queries increases, so response times may be lengthened.
What information do I need to provide to get my case resolved?
Our priority is to provide tailor-made answers that are adjusted to the maximum for each case. Therefore, if you contact us, we need you to provide us with the following information so that we can deal with your case. The information we need is:
-Order number
-Email address
-Full name
-Purchase channel
-Order number
-Email address
-Full name
-Purchase channel
Do you have a telephone number?
For better management of doubts and incidents, we serve you via email.
In this way we can gather all the documentation of the case and leave a written record of the entire process, so that you also have all the information available at all times.
In this way we can gather all the documentation of the case and leave a written record of the entire process, so that you also have all the information available at all times.
Do you have a technical service?
The GREENCUT technical service team works to solve all the doubts, problems and breakdowns that your machines may suffer.
If you wish to contact them, you can respond to the following form by selecting the option I have a breakdown in a GREENCUT product" ."
If you wish to contact them, you can respond to the following form by selecting the option I have a breakdown in a GREENCUT product" ."
Do you need a spare part for your GREENCUT machine?
Offering a complete service is one of our main objectives. For this reason, on our website you will find the spare parts category in which you will find spare parts and spare parts for GREENCUT machines.
If you do not find what you are looking for in this section, you can respond to the following form by selecting the option I need spare parts or spare parts" so that our technical service team can offer you the solution to your query."
If you do not find what you are looking for in this section, you can respond to the following form by selecting the option I need spare parts or spare parts" so that our technical service team can offer you the solution to your query."
Where can I find the instruction manual for my GREENCUT item?
GREENCUT products include the instruction manual printed on the box. In some models you can also find a card with a QR code that you must scan to consult this document.
We also put at your disposal all the manuals of the GREENCUT products on our website; In each of our products you will find the option to Download the instruction manual" in pdf format to be able to consult everything you need at any time without schedules or restrictions."
We also put at your disposal all the manuals of the GREENCUT products on our website; In each of our products you will find the option to Download the instruction manual" in pdf format to be able to consult everything you need at any time without schedules or restrictions."
FAQs Dudas