40% OFF on selected pruning tools until 03/03 - see offers

Free shipping
Delivery in 3 - 5 working days
3 year warranty

FAQs

 

YOUR ORDER
When will I receive my order?
Delivery times in Spain are 2 to 4 working days.
Can I cancel my order?
Yes, you can cancel your order by contacting us directly using the following form and selecting the option "Cancel my order" as long as the order has not already been dispatched. "
I have received something other than what I ordered, what can I do?
If you have detected an error or anomaly in your article or order, please contact us using the following form and selecting the option Other type of query". "
I have received my order but it is missing some parts
If you cannot find a part in your order, you must fill in the following form to resolve the situation as soon as possible.
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TERMS OF DELIVERY
Where do you deliver?
We ship to Germany, France, Italy and Belgium. Except to islands: Corsica (France), Guadeloupe (France), Sardinia, Elva Island, Giglio Island, Giannutri, Tremiti, Ischia, Ustica, Pantelleria, Favignana, Lampedusa & Linosa, Stromboli, Canneto Lipari, Lipari and to destinations outside mainland Europe.
What delivery methods do you offer?
Orders in Spain are shipped with DHL or DHL PARCEL depending on the measurements of the item. International shipments (France, Italy, Germany) are processed through DHL or GLS.
How much does delivery cost?
The cost of shipping to Spain is included in the final price of the item indicated in the ad.The international DHL rate will be applied to all shipments outside of Spain. This cost will be indicated on the payment gateway.
Where can I track my order?
Depending on the transport company, these are the links where you must enter your tracking number to see its status.- DHL: https://www.dhl.com/es-es/home/ our-divisions/parcel/particulares.html- GLS: https://www.gls-spain.es/es/
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QUESTIONS ABOUT PAYMENT
What payment methods do you have?
You can pay for your order by Paypal, credit card or bank transfer.
Can I pay cash on delivery?
At this time we do not have this option.
Can I finance my purchase?
Yes, we have the "APLAZAME" service in our payment methods so that you can pay for your purchase in instalments".
What are the reasons for "payment refused"?
If the payment has not been completed or the card or account number is not correct, your order will appear as pending payment or cancelled.
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RETURNS
Can I return my order?
Yes, you can return the item purchased on www.greencut-tools.com voluntarily within 14 days by filling in the following form and selecting the option "I want to return a product". "
What happens if I receive my order wrong or damaged?
If you have not received your order correctly, please contact us through the contact form and give us all the details of what happened.
How much does it cost to return my order?
The only type of return that involves a cost for the customer is a voluntary return.
Do I have to keep the box?
Yes, we recommend that you keep the original box of the order during the two-year warranty period. En caso de procederse a la devolución del artículo o su traslado a taller será necesario el embalaje original.
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TECHNICAL SUPPORT AND INCIDENTS
Can I contact customer service?
Yes, our customer service team will resolve all your requests and questions made through the following form.
I have written a message, when will I get a reply?
Thank you very much for contacting us! Our team will contact you within the next 24 hours to offer you a tailored response.
What information do I need to provide to get my case resolved?
In order to offer tailor-made responses that are tailored to each case as much as possible, we need the following information:order number, email, full name and purchase channel.
Do you have a telephone number?
We do not have this service. We will gladly assist you via email and with the form that you have at your disposal.
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GUARANTEE
How long does the warranty last?
New GREENCUT items have a 2-year warranty. Refurbished products and spare parts have a 1-year warranty.
Who should I contact to obtain warranty service?
In order to manage the guarantee of GREENCUT products purchased through the brands website, you must contact us directly.
What happens if the repair is out of warranty?
If your product is out of warranty, our technical service team can offer you a repair estimate for your item without any commitment.
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YOUR ACCOUNT
How do I create a GREENCUT account?
These are the steps to follow to create an account at greencut-tools.com:Enter the web > Access / Registration > Create AccountYou must fill in the following fields:1 . Name2. Surnames3. Email4. Password and password confirmation5. Consent
How do I add or delete addresses in my account?
These are the steps to follow to add or delete addresses in a greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you can select MY ADDRESSES to complete the account information and add an address.
How do I change my password?
These are the steps to follow to modify your password in the greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you can select CHANGE PASSWORD in the Account Information section."
How do I change my email address?
These are the steps to follow to modify your password in the greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you must select CHANGE PASSWORD and within this section select Change email."
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DISCOUNTS AND COUPONS
How do I use my discount coupon?
Select the products you want to buy, visit your cart and in the "DISCOUNT COUPON" section, enter the code. Remember to select APPLY so that it is redeemed correctly."
Can I use a coupon during a promotion?
The coupons on the web are NOT cumulative, so you cannot enter more than one code at a time.
My coupon is not working
First check that the coupon entered is written EQUAL.If it still doesnt work, remember to select APPLY in the shopping cart for the discount to take effect.
Can I apply a coupon to an order I have already placed?
Unfortunately, this option is not available.
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SOCIAL NETWORKS
What are your official accounts?
Currently you can find us on INSTAGRAM with a single account: @greencut.tools
How do I enter your Instagram sweepstakes?
To participate in the instagram raffles you must follow the requirements that we ask for in each of them.
How is the winner communicated?
In the same raffle post published on our profile, we set out the requirements and how to announce the winner of our raffle.The winner will NEVER be announced via direct message before the raffle takes place, nor will bank details be required.
How long does it take for the prize to be sent?
Once we have the data of all the winners, the prizes will be sent. You have a maximum period of up to 6 months to complete the shipping process.
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REFURBISHED
What is a refurbished product?
They are products from returns or products used to make the catalog photographs reviewed and restored by the official technical service.
Is it second hand?
They are not second-hand products. All our reconditioned products have been reviewed and restored by the official technical service and offer a 1-year warranty.
Can I see real photographs?
We do not have specific photos of all reconditioned products. The condition of the item will always be specified in the ad.
Does it have a guarantee?
Yes, the warranty is 1 year from receipt of the product.
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NEWSLETTER
How do I sign up for the Newsletter?
On the main page of greencut-tools.com you will find the block to subscribe to GREENCUT
What is the welcome coupon?
At GREENCUT we want to thank you for wanting to join our family with a discount coupon for your next purchase. Subscribe to our newsletter and receive the code that you can redeem in the next order to greencut-tools.com
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KLARNA
What is Klarna?
Klarna is a bank payment service that allows you to buy and divide the cost of the purchase and pay in 3 interest-free instalments at an annual interest rate of 0%.
How can I pay with Klarna?
Using Klarna as a payment method and financing your purchases is EASY! Add the product(s) you want to your cart At checkout, choose KLARNA Enter your credit or debit card details Pay in 3 interest-free instalments. The first instalment is made...
When will I start paying if I use Klarna?
If you have chosen KLARNA as your payment method, the first payment is made when the order is processed and the remaining 2 payments are made automatically every 30 days.
I received an error message when I tried to pay, what can I do?
If your payment has failed or you have received an error message in the application, please follow these steps to resolve the problem. Invalid card First, check if your linked card has expired or has been blocked or suspended. Log ...
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