REFURBISHED

What is a refurbished product?
They are products that come from returns by customers or items that have been used to make catalog photographs. These products are reviewed, repaired and cataloged according to their condition and characteristics by the official technical service and have been put up for sale again, ensuring full functionality.
Is it second hand?
They are not second-hand products. All our reconditioned products have been reviewed and restored by the official technical service and offer a 1-year warranty.
Can I see real photographs?
We do not have specific photos of all reconditioned products. The condition of the item will always be specified in the ad.
Does it have a guarantee?
Yes, the warranty is 1 year from receipt of the product.
What faults does it have?
In each advertisement, the possible defects that the articles may have will be specified, which may be aesthetic or due to the packaging. The main defects are related to the signs of use due to the assembly for photography sessions for the catalog and the deterioration of the packaging caused by transport.
Is the product new or used?
Depending on the category, it may be that the article is new without even having been assembled. In any case, its use, if there has been one, is superficial.
What is the stock availability on refurbished items?
Availability is subject to item returns and conditions. Because of this, our inventory is continually changing and we cannot predict availability.
When will the product be back in stock?
Every week we offer refurbished products, we cannot have a forecast, however cardio items have a higher rotation, so we advise you to check the refurbished section.
What does category A mean?
A grade A refurbished product is in the LIKE NEW category

This product has been tested by our Technical Service, passing quality tests before being put up for sale again.

This type of products is in perfect condition but, due to the packaging, it does not meet the standards for new products.

These are items returned by other customers and that have never been used, or with little use and slight aesthetic defect not visible to the naked eye.

The packaging is neutral, or the original box is open or damaged.
What does category B mean?
A grade B reconditioned product is in the SEMI-NEW category.

This product has been reviewed by our Technical Service, passing the quality tests before being put up for sale again.

This type of products may show slight signs of use, with aesthetic defects or stains.

Restored and repaired by qualified personnel ensuring a perfect state of operation. The packaging is neutral or with shocks.
What are the conditions for clearance products?
They are new products that we want to liquidate from our catalog and for that reason they have a cheaper price.
How are refurbished products evaluated?
All products are reviewed by our technical service, ensuring the perfect functioning of the product and cataloged according to grades A and B.
I received something other than what I ordered
We are sorry that your shopping experience was not 100% satisfactory. Get in touch with us through the contact form and provide us with all the details of what happened. The more information and concrete, the better. In this way we can offer you a solution quickly.
I received a damaged product, what can I do?
We are sorry that your shopping experience was not 100% satisfactory. All products must match the description provided according to the observations described in their category. Get in touch with us through the contact form and provide us with all the details of what happened. The more information and concrete, the better. In this way we can offer you a solution quickly.
Are there any coupons that can be applied to outlet products?
No. All clearance and refurbished products are already discounted.
FAQs Dudas