Remember that coupons cannot be combined with other coupons and cannot be used on Refurbished products. QUESTIONS ABOUT PAYMENT
What payment methods do you have?
We currently accept the following payment methods: Paypal, Google Pay, Apple Pay, credit card, or bank transfer. Please note that credit card payments often require your confirmation through your bank’s online platform (your bank’s mobile app). Without this final authorization, the order payment will not be processed.
Can I pay cash on delivery?
At this time we do not have this option.
Can I finance my purchase?
If you want to finance your purchase, select the option in the payment gateway, go to the next step in ORDER SUMMARY and choose the number of monthly installments in which you want to pay. APLAZAME will show you what interest you are going to pay and when the charges will be made. Finally, they will ask you for a few personal details and they will instantly decide if your financing is approved or not.
Get more information about APLAZAME here.
Get more information about APLAZAME here.
What are the reasons for "payment refused"?
Once you have added the desired products to the cart and have started making the payment, you have approximately 10 minutes to complete the process. Remember, you will most likely have to authorize the operation through your banks electronic headquarters or app.
If you do not carry out the above steps, the order will be pending payment and will be automatically canceled in a few days.
Once the order has been cancelled, the product will again be available on the web and may be purchased by other customers, so if your session expires and you have not completed the payment, we recommend processing a new order.
If you have had any problem in the purchase process or you manage to make the payment but you do not receive the confirmation, contact us through the form and attach a proof of the transaction so that we can give you a solution.
If you do not carry out the above steps, the order will be pending payment and will be automatically canceled in a few days.
Once the order has been cancelled, the product will again be available on the web and may be purchased by other customers, so if your session expires and you have not completed the payment, we recommend processing a new order.
If you have had any problem in the purchase process or you manage to make the payment but you do not receive the confirmation, contact us through the form and attach a proof of the transaction so that we can give you a solution.
My order is listed as pending payment""
Once you have added the desired products to the cart and have started making the payment, you have approximately 10 minutes to complete the process. Remember, you will most likely have to authorize the operation through your banks electronic headquarters or app.
If you do not carry out the above steps, the order will be pending payment and will be automatically canceled in a few days.
Once the order has been cancelled, the product will again be available on the web and may be purchased by other customers, so if your session expires and you have not completed the payment, we recommend processing a new order.
If you have had any problem in the purchase process or you manage to make the payment but you do not receive the confirmation, contact us through the form and attach a proof of the transaction so that we can give you a solution.
If you do not carry out the above steps, the order will be pending payment and will be automatically canceled in a few days.
Once the order has been cancelled, the product will again be available on the web and may be purchased by other customers, so if your session expires and you have not completed the payment, we recommend processing a new order.
If you have had any problem in the purchase process or you manage to make the payment but you do not receive the confirmation, contact us through the form and attach a proof of the transaction so that we can give you a solution.
Are there any additional shipping costs?
The shipping cost to Spain is included in the final price of the item indicated in the ad. The international DHL rate will be applied to all those shipments outside of Spain. This cost will be indicated on the payment gateway.
Its a gift, I dont want the price to be visible.
The invoice of your order will be sent to the contact email indicated in the order and inside or outside the box of your item will not appear, in any case, financial information.
After I place my order, how long do I have to finalise the payment?
The payment of your order must be formalized in the following 6 minutes.
If you have made a bank transfer, you have 48 hours to complete the transaction properly and send us the receipt.
In the event that you do not receive the corresponding quantity, the order will be automatically canceled within the established time.
Once the order has been canceled, the units that have been affected will be available again in our store, so they can be sold.
If you have made a bank transfer, you have 48 hours to complete the transaction properly and send us the receipt.
In the event that you do not receive the corresponding quantity, the order will be automatically canceled within the established time.
Once the order has been canceled, the units that have been affected will be available again in our store, so they can be sold.
Why do I receive notifications from my bank during payment by credit card?
The most important point of the PSD2 regulation (Royal Decree Law 19/2018) is to increase security in online purchases for customers. That is why your bank may ask you to perform a double authentication. This double authentication can be through your banking APP, the banks website or a message sent to your mobile phone. If in doubt, consult your bank.
FAQs Dudas