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YOUR ORDER
When will I receive my order?
Delivery times in Spain are 2 to 4 working days.
Can I cancel my order?
Yes, you can cancel your order by contacting us directly using the following form and selecting the option "Cancel my order" as long as the order has not already been dispatched. "
I have received something other than what I ordered, what can I do?
If you have detected an error or anomaly in your article or order, please contact us using the following form and selecting the option Other type of query". "
I have received my order but it is missing some parts
If you cannot find a part in your order, you must fill in the following form to resolve the situation as soon as possible.
I havent received the confirmation email, is this normal?
Yes, this is normal. Sometimes the confirmation email can take longer than expected. If you do not receive this message within the next 24 hours, you should contact us using the following form and selecting the option "Locate my order".
How should I request my invoice?
The invoice for your purchase will be sent automatically with the order confirmation e-mail.
Should I keep the box?
Yes, we recommend that you keep the original box of your order during the two-year warranty period.
Can I modify my order?
Once you have completed the purchase process, you will not be able to make any changes to your order.
I need an invoice for a company, what should I do?
At the time of purchase, you will be able to enter your billing details and add the details of the company in question.
Can I create or request an invoice for an order placed from my private account for a company?
Yes, you can enter your billing details at the time of purchase.
How can I know the availability of an item?
You can activate the option Notify me when this product is back in stock" that you will find in each product to receive a notice when it is available again on our website."
Do you have a physical shop?
We do not have a physical store. Currently you can only obtain GREENCUT products through online platforms.
If you still have doubts you can write us Here .