Remember that coupons cannot be combined with other coupons and cannot be used on Refurbished products. YOUR ORDER
When will I receive my order?
Once your order is confirmed, it will be prepared by the logistics team and in a maximum of 24 hours (working days) you should receive the tracking number provided by the carrier. Delivery times in Spain are usually 2-4 working days. If the delivery time is longer, it will be indicated in the advertisement.
Can I cancel my order?
Once your order has been confirmed, it is processed automatically. If you wish to cancel it, please contact us requesting its cancellation through the following form and selecting the option "Cancellation of my order".
In case you receive the number you can reject it as soon as the dealer comes. If you reject it at the time of tracking the order before we can respond to you, it means that your order is in the hands of the transport company.
When the order is already being shipped, the item will be returned to our warehouse at no cost to you.
In case you receive the number you can reject it as soon as the dealer comes. If you reject it at the time of tracking the order before we can respond to you, it means that your order is in the hands of the transport company.
When the order is already being shipped, the item will be returned to our warehouse at no cost to you.
I have received something other than what I ordered, what can I do?
If you have not received correctly what you had ordered, it may be a logistical error. Contact us through the following form and selecting the option "Other type of query" indicating which item you have received so that we can identify the wrong item. To speed up the process, we would appreciate it if you could attach a photo of the product received.
Once all the information has been received We will process the return of the wrong item and send you the correct item as soon as possible."
Once all the information has been received We will process the return of the wrong item and send you the correct item as soon as possible."
I have received my order but it is missing some parts
First of all, we are sorry that you do not have all the parts to be able to enjoy your GREENCUT item. In order to solve this problem as soon as possible, we need you to review the contents of your box and the exploded view of the product that appears in your instruction manual for your item.
Once you have verified that there is no part in question, you must contact us through the following form indicating the part that is missing and attach the photos of the interior of the box or those that you consider appropriate.
In these cases, As long as the warranty is valid, we will send you the parts so that you can enjoy your GREENCUT experience to the fullest.
Once you have verified that there is no part in question, you must contact us through the following form indicating the part that is missing and attach the photos of the interior of the box or those that you consider appropriate.
In these cases, As long as the warranty is valid, we will send you the parts so that you can enjoy your GREENCUT experience to the fullest.
I havent received the confirmation email, is this normal?
You should receive your order confirmation email within minutes of properly placing your order. In some cases it may take longer to receive it, dont worry. If in the next 24 hours you still have not received the confirmation email, we recommend you carry out the following checks:
1 - Check your spam folder and email or email address from which you make the order.
2 - The order will be confirmed at the time the payment has been completed. You must authorize the transaction from the banking application of your mobile.
3 - If the payment has not been made, the order will be automatically canceled in a few days. In this case, you will need to place a new order.
Finally, you can always contact us through the contact form.
1 - Check your spam folder and email or email address from which you make the order.
2 - The order will be confirmed at the time the payment has been completed. You must authorize the transaction from the banking application of your mobile.
3 - If the payment has not been made, the order will be automatically canceled in a few days. In this case, you will need to place a new order.
Finally, you can always contact us through the contact form.
How should I request my invoice?
You will receive it about 24 hours after placing the order, just at the time the item is shipped and you also receive the shipping information.
Should I keep the box?
The original packaging is designed to protect the item during transit, so we recommend keeping the original box for 2 years. If the item is returned or transferred to a workshop, it will be necessary for the product to be protected.
Can I modify my order?
Once you have finished the purchase process, you will not be able to make changes to the order. For this reason, we recommend that you carefully review the data of your order, especially the delivery address. Do not forget to specify the door or floor number and check that the postal code is correct.
If you need to modify the data of your order, you must contact us through the contact form so that we can modify it or indicate how to proceed in each case.
If you need to modify the data of your order, you must contact us through the contact form so that we can modify it or indicate how to proceed in each case.
I need an invoice for a company, what should I do?
The invoice for your purchase will be sent automatically with the order confirmation e-mail, you can indicate the billing information at the time of purchase or contact us through the form by selecting the "Other type of query" option and indicating the new information. In a few days we will send you the corrected invoice."
Can I create or request an invoice for an order placed from my private account for a company?
The invoice for your purchase will be sent automatically with the order confirmation e-mail, you can indicate the billing information at the time of purchase or contact us through the form indicating the new information. In a few days we will send you the corrected invoice.
How can I know the availability of an item?
You can activate the option Notify me when this product is back in stock" that you will find in each product to receive a notice when it is available again on our website."
Do you have a physical shop?
At GREENCUT we sell all our products online, we do not have an online store.
FAQs Dudas