RETURNS

There is the possibility of voluntarily returning your GREENCUT item within 14 calendar days without the need for justification. In this return mode, it is the customer who assumes the costs of this operation.

This withdrawal period will expire 14 calendar days from the day you purchased your order from the GREENCUT website.

To exercise this right of withdrawal, you must notify GREENCUT of your decision through the following form and selecting the option I want to return a product."

First of all, we are sorry that your shopping experience was not 100% satisfactory. Our priority is the satisfaction of all our customers, so we ask you to contact us through the contact form and provide us with all the details of what happened. The more information and concrete, we will have more data to quickly solve what happened.

The voluntary return is the only modality of this type of procedure that implies a cost borne by the client. In the event that the purchased item presents a fault or anomaly and must be returned, GREENCUT will assume the cost of the return.

The original packaging of GREENCUT products is designed to protect the item during the journeys it makes, so we recommend keeping the original box of the order during the two years that the guarantee lasts. In those cases in which the item must be transferred to a workshop or the order is returned, it will be necessary for the product to be properly protected.
Remember that the original box and packaging will be essential to be able to authorize the voluntary return of a product. Article.

Once we have received the item in our warehouse, we will proceed to make the refund within the next 15 calendar days.
Keep in mind that, although we have informed you that we have proceeded to carry out the banking operation, it may take a few days depending on your bank. .

The customer service team will provide or inform you directly of the labels you need, depending on the weight and measurements of the item.

The item to be returned must always be well packaged and protected in its original box. We remind you that you must keep the original packaging of GREENCUT products during the 2 years that the guarantee lasts, since it is designed to protect the item during the journeys it makes.