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RETURNS
Can I return my order?
Yes, you can return the item purchased on www.greencut-tools.com voluntarily within 14 days by filling in the following form and selecting the option "I want to return a product". "
What happens if I receive my order wrong or damaged?
If you have not received your order correctly, please contact us through the contact form and give us all the details of what happened.
How much does it cost to return my order?
The only type of return that involves a cost for the customer is a voluntary return.
Do I have to keep the box?
Yes, we recommend that you keep the original box of the order during the two-year warranty period. En caso de procederse a la devolución del artículo o su traslado a taller será necesario el embalaje original.
When will I receive my refund?
Once we have received the item in our warehouse we will proceed to reimburse you within 15 calendar days.
I have not received the collection label from the delivery company, what do I do?
The customer service team will provide or inform you directly of the labels you need, depending on the weight and measurements of the item.
How do I prepare my order for collection?
The item to be returned must be disassembled and in its original box, just as you received it.
If you still have doubts you can write us Here .