Remember that coupons cannot be combined with other coupons and cannot be used on Refurbished products. TERMS OF DELIVERY
Where do you deliver?
We ship to Germany, France, Italy and Belgium. Except to islands: Corsica (France), Guadeloupe (France), Sardinia, Elva Island, Giglio Island, Giannutri, Tremiti, Ischia, Ustica, Pantelleria, Favignana, Lampedusa & Linosa, Stromboli, Canneto Lipari, Lipari and to destinations outside mainland Europe.
What delivery methods do you offer?
Orders in Spain are shipped with DHL or DHL PARCEL depending on the measurements of the item. International shipments (France, Italy, Germany) are processed through DHL or GLS.
How much does delivery cost?
The cost of shipping to Spain is included in the final price of the item indicated in the ad.
The international DHL rate will be applied to all shipments outside of Spain. This cost will be indicated on the payment gateway.
The international DHL rate will be applied to all shipments outside of Spain. This cost will be indicated on the payment gateway.
Where can I track my order?
Depending on the transport company, these are the links where you must enter your tracking number to see its status.
- DHL: https://www.dhl.com/es-es/home/ our-divisions/parcel/particulares.html
- GLS: https://www.gls-spain.es/es/
- DHL: https://www.dhl.com/es-es/home/ our-divisions/parcel/particulares.html
- GLS: https://www.gls-spain.es/es/
How long will it take for my order to arrive?
As soon as the payment of your order is confirmed and completed, it will be processed within the next 24 hours (not including Saturdays or Sundays). Delivery time is 2-4 business days (shipments to Spain) and 3-5 business days for international shipments.
Shipping times do not include Saturdays, Sundays or holidays.
Shipping times do not include Saturdays, Sundays or holidays.
How does delivery work and what do I do if I am not at home on the day of delivery?
Once you have successfully processed the order, you will receive the tracking information from the transport company for the next 24 hours. Please note that tracking information may take time to appear. If after 24 hours you have not received the tracking information, please contact us so that we can send you this information.
With the tracking number you can check the status and progress of your order on the carriers website at any time. time.
Depending on the transport company, these are the links where you must enter your tracking number to see its status.
- DHL: https://www.dhl.com/es -es/home/nuestras-divisións/parcel/particulares.html
- GLS: https://www.gls-spain.es/es/
If the delivery person cannot locate you at home, will call you to arrange the delivery and in the event that the delivery is not possible, your order will be deposited in a DHL agency so that you can pick it up within 10 calendar days. In the event that you do not pick up the package, it will be returned to our warehouse automatically, at no cost to you.
If there are changes in the delivery address, you must inform us so that we can inform the carrier.
With the tracking number you can check the status and progress of your order on the carriers website at any time. time.
Depending on the transport company, these are the links where you must enter your tracking number to see its status.
- DHL: https://www.dhl.com/es -es/home/nuestras-divisións/parcel/particulares.html
- GLS: https://www.gls-spain.es/es/
If the delivery person cannot locate you at home, will call you to arrange the delivery and in the event that the delivery is not possible, your order will be deposited in a DHL agency so that you can pick it up within 10 calendar days. In the event that you do not pick up the package, it will be returned to our warehouse automatically, at no cost to you.
If there are changes in the delivery address, you must inform us so that we can inform the carrier.
I cant see the tracking of my order?
Dont worry, this information may take a while to be visible on the carriers website. If more than 2-3 business days have passed since the shipment of your order was confirmed and you cannot check the status of the order, contact us so that we can intervene and provide you with the required information.
When will my order be delivered? Can I request a special delivery time?
Depending on the carrier, you can arrange the delivery of your order directly from their website, using the same tracking link. The usual delivery time is from 9 a.m. to 6 p.m. If the courier does not locate you, he will leave you a passing note in the mailbox and/or you will also be notified by SMS, it is possible that they will try to contact the contact telephone number indicated in your order.
Do you deliver to the Canary Islands, Ceuta and Melilla?
Currently we do not ship to the Canary Islands, French islands, Portuguese islands or Italian islands.
Does the carrier take the package home and assemble the product?
The transport company will take the product to your address, at street level. The person in charge of bringing the package will not have the obligation to upload it and in no case should they assemble the product. It is the customer who must take care of the assembly of the article with the assembly instructions included.
Can I pay for faster delivery?
At this time we do not have this service.
FAQs Dudas