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TERMS OF DELIVERY
Where do you deliver?
We ship to Germany, France, Italy and Belgium. Except to islands: Corsica (France), Guadeloupe (France), Sardinia, Elva Island, Giglio Island, Giannutri, Tremiti, Ischia, Ustica, Pantelleria, Favignana, Lampedusa & Linosa, Stromboli, Canneto Lipari, Lipari and to destinations outside mainland Europe.
What delivery methods do you offer?
Orders in Spain are shipped with DHL or DHL PARCEL depending on the measurements of the item. International shipments (France, Italy, Germany) are processed through DHL or GLS.
How much does delivery cost?
The cost of shipping to Spain is included in the final price of the item indicated in the ad.The international DHL rate will be applied to all shipments outside of Spain. This cost will be indicated on the payment gateway.
Where can I track my order?
Depending on the transport company, these are the links where you must enter your tracking number to see its status.- DHL: https://www.dhl.com/es-es/home/ our-divisions/parcel/particulares.html- GLS: https://www.gls-spain.es/es/
How long will it take for my order to arrive?
Shipping times to Spain are from 2 to 4 business days and for international shipments from 3 to 5 business days.
How does delivery work and what do I do if I am not at home on the day of delivery?
Once you have processed the order correctly, you will receive the tracking information from the transport company during the next 24 hours approximately.If after 24 hours you have not received the tracking information, contact us so that we can send you this information.With the tracking number you can check the status and progress of your order on the carriers website at any time.
I cant see the tracking of my order?
Dont worry, this information may take a while to be visible on the carriers website. If more than 2-3 business days have passed since the shipment of your order was confirmed and you cannot check the status of the order, contact us so that we can intervene...
When will my order be delivered? Can I request a special delivery time?
The delivery time is from 9 am to 6 pm (9:00h - 18:00h) and the delivery time depends entirely on the transport company, so we can not specify the exact time of delivery of your order.
Do you deliver to the Canary Islands, Ceuta and Melilla?
Currently we do not ship to the Canary Islands, French islands, Portuguese islands or Italian islands.
Does the carrier take the package home and assemble the product?
These services are not currently available.
Can I pay for faster delivery?
At this time we do not have this service.
If you still have doubts you can write us Here .