How does delivery work and what do I do if I am not at home on the day of delivery?

Once you have successfully processed the order, you will receive the tracking information from the transport company for the next 24 hours. Please note that tracking information may take time to appear. If after 24 hours you have not received the tracking information, please contact us so that we can send you this information.
With the tracking number you can check the status and progress of your order on the carriers website at any time. time.
Depending on the transport company, these are the links where you must enter your tracking number to see its status.

- DHL: https://www.dhl.com/es -es/home/nuestras-divisións/parcel/particulares.html
- GLS: https://www.gls-spain.es/es/

If the delivery person cannot locate you at home, will call you to arrange the delivery and in the event that the delivery is not possible, your order will be deposited in a DHL agency so that you can pick it up within 10 calendar days. In the event that you do not pick up the package, it will be returned to our warehouse automatically, at no cost to you.
If there are changes in the delivery address, you must inform us so that we can inform the carrier.