FAQs

Delivery times in Spain are 2 to 4 working days.

Yes, you can cancel your order by contacting us directly using the following form and selecting the option "Cancel my order" as long as the order has not already been dispatched. "

If you have detected an error or anomaly in your article or order, please contact us using the following form and selecting the option Other type of query". "

If you cannot find a part in your order, you must fill in the following form to resolve the situation as soon as possible.

We ship to Germany, France, Italy and Belgium. Except to islands: Corsica (France), Guadeloupe (France), Sardinia, Elva Island, Giglio Island, Giannutri, Tremiti, Ischia, Ustica, Pantelleria, Favignana, Lampedusa & Linosa, Stromboli, Canneto Lipari, Lipari and to destinations outside mainland Europe.

Orders in Spain are shipped with DHL or DHL PARCEL depending on the measurements of the item. International shipments (France, Italy, Germany) are processed through DHL or GLS.

The cost of shipping to Spain is included in the final price of the item indicated in the ad.The international DHL rate will be applied to all shipments outside of Spain. This cost will be indicated on the payment gateway.

Depending on the transport company, these are the links where you must enter your tracking number to see its status.- DHL: https://www.dhl.com/es-es/home/ our-divisions/parcel/particulares.html- GLS: https://www.gls-spain.es/es/

You can pay for your order by Paypal, credit card or bank transfer.

At this time we do not have this option.

Yes, we have the "APLAZAME" service in our payment methods so that you can pay for your purchase in instalments".

If the payment has not been completed or the card or account number is not correct, your order will appear as pending payment or cancelled.

Yes, you can return the item purchased on www.greencut-tools.com voluntarily within 14 days by filling in the following form and selecting the option "I want to return a product". "

If you have not received your order correctly, please contact us through the contact form and give us all the details of what happened.

The only type of return that involves a cost for the customer is a voluntary return.

Yes, we recommend that you keep the original box of the order during the two-year warranty period. En caso de procederse a la devolución del artículo o su traslado a taller será necesario el embalaje original.

Yes, our customer service team will resolve all your requests and questions made through the following form.

Thank you very much for contacting us! Our team will contact you within the next 24 hours to offer you a tailored response.

In order to offer tailor-made responses that are tailored to each case as much as possible, we need the following information:order number, email, full name and purchase channel.

We do not have this service. We will gladly assist you via email and with the form that you have at your disposal.

New GREENCUT items have a 2-year warranty. Refurbished products and spare parts have a 1-year warranty.

In order to manage the guarantee of GREENCUT products purchased through the brands website, you must contact us directly.

If your product is out of warranty, our technical service team can offer you a repair estimate for your item without any commitment.

These are the steps to follow to create an account at greencut-tools.com:Enter the web > Access / Registration > Create AccountYou must fill in the following fields:1 . Name2. Surnames3. Email4. Password and password confirmation5. Consent

These are the steps to follow to add or delete addresses in a greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you can select MY ADDRESSES to complete the account information and add an address.

These are the steps to follow to modify your password in the greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you can select CHANGE PASSWORD in the Account Information section."

These are the steps to follow to modify your password in the greencut-tools.com account:Enter the web > Access / Registration > I am already registeredOnce you have accessed MI ACCOUNT you must select CHANGE PASSWORD and within this section select Change email."

Select the products you want to buy, visit your cart and in the "DISCOUNT COUPON" section, enter the code. Remember to select APPLY so that it is redeemed correctly."

The coupons on the web are NOT cumulative, so you cannot enter more than one code at a time.

First check that the coupon entered is written EQUAL.If it still doesnt work, remember to select APPLY in the shopping cart for the discount to take effect.

Unfortunately, this option is not available.

Currently you can find us on INSTAGRAM with a single account: @greencut.tools

To participate in the instagram raffles you must follow the requirements that we ask for in each of them.

In the same raffle post published on our profile, we set out the requirements and how to announce the winner of our raffle.The winner will NEVER be announced via direct message before the raffle takes place, nor will bank details be required.

Once we have the data of all the winners, the prizes will be sent. You have a maximum period of up to 6 months to complete the shipping process.

They are products from returns or products used to make the catalog photographs reviewed and restored by the official technical service.

They are not second-hand products. All our reconditioned products have been reviewed and restored by the official technical service and offer a 1-year warranty.

We do not have specific photos of all reconditioned products. The condition of the item will always be specified in the ad.

Yes, the warranty is 1 year from receipt of the product.

On the main page of greencut-tools.com you will find the block to subscribe to GREENCUT

At GREENCUT we want to thank you for wanting to join our family with a discount coupon for your next purchase. Subscribe to our newsletter and receive the code that you can redeem in the next order to greencut-tools.com

Klarna is a bank payment service that allows you to buy and divide the cost of the purchase and pay in 3 interest-free instalments at an annual interest rate of 0%.

Using Klarna as a payment method and financing your purchases is EASY! Add the product(s) you want to your cart At checkout, choose KLARNA Enter your credit or debit card details Pay in 3 interest-free instalments. The first instalment is made...

If you have chosen KLARNA as your payment method, the first payment is made when the order is processed and the remaining 2 payments are made automatically every 30 days.

If your payment has failed or you have received an error message in the application, please follow these steps to resolve the problem. Invalid card First, check if your linked card has expired or has been blocked or suspended. Log ...