I have received my order but it is missing some parts

First of all, we are sorry that you do not have all the parts to be able to enjoy your GREENCUT item. In order to solve this problem as soon as possible, we need you to review the contents of your box and the exploded view of the product that appears in your instruction manual for your item.
Once you have verified that there is no part in question, you must contact us through the following form indicating the part that is missing and attach the photos of the interior of the box or those that you consider appropriate.
In these cases, As long as the warranty is valid, we will send you the parts so that you can enjoy your GREENCUT experience to the fullest.