I havent received the confirmation email, is this normal?

You should receive your order confirmation email within minutes of properly placing your order. In some cases it may take longer to receive it, dont worry. If in the next 24 hours you still have not received the confirmation email, we recommend you carry out the following checks:

1 - Check your spam folder and email or email address from which you make the order.
2 - The order will be confirmed at the time the payment has been completed. You must authorize the transaction from the banking application of your mobile.
3 - If the payment has not been made, the order will be automatically canceled in a few days. In this case, you will need to place a new order.

Finally, you can always contact us through the contact form.